If you cannot sign in to your account, please follow one of the steps below.
Not receiving your 6-digit login verification code?
If you are not receiving your 6-digit login verification code, follow these steps to troubleshoot the issue:
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Confirm Your Contact Information:
- Ensure that you have entered the correct email address or phone number. Double-check for any typos or errors.
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Check Your Spam Folder:
- If you sent the verification code to your email, check your spam or junk folder. Sometimes, emails may be mistakenly marked as spam.
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Whitelist Our Domain:
- If the email landed in your spam folder, mark it as "Not Spam" and whitelist our domain to ensure future emails are delivered to your inbox.
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Resend the Code:
- Wait for 2 minutes and then resend the verification code to your email or phone.
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Contact Support:
- If you still haven't received your code after following the above steps, contact our support team for further assistance at contact@wavecnct.com.
By following these troubleshooting steps, you can resolve most issues related to not receiving your login verification code.
I no longer have access to your original email or phone number.
If you no longer have access to the original email or phone number you used to access your Wave account, you'll need to contact our support staff via chat or email at support@wavecnct.com. Please provide us with the original account details, the new account details, and any other relevant information to help us identify you.