This message means an account with that email address already exists. Each email address can only belong to one Wave Connect account, and each account can only belong to one team or organization. Here is how to resolve the common cases.
You signed up before (maybe half-way)
If you ever started a signup with this email, even without finishing it, the account exists. Go to the login page, enter the email, and use Forgot password to regain access instead of creating a new account.
Your company invited you, but you already have a personal account
If you created a personal account with your work email and your admin now wants to add you to the company team, contact us through chat or [email protected]: we will connect your existing account to your company's organization so you keep your profile and contacts.
You are an admin adding a team member
If the error appears while creating a user, that person already has an account under the email. Rather than creating a duplicate, reach out to us and we will move their existing account into your organization.
Important: log in with the email you signed up with
Logging in with a different email (for example your personal Gmail instead of your work email) silently creates a brand-new empty account. If you log in and your card or content seems to have vanished, you are probably in a second account: log out and sign back in with the original email.