If you cannot sign in to your account, please follow one of the steps below.
Not receiving your 6-digit login verification code?
If you are not receiving your 6-digit login verification code, follow these steps to troubleshoot the issue:
Confirm Your Contact Information:
Ensure that you have entered the correct email address or phone number. Double-check for any typos or errors.
Check Your Spam Folder:
If you sent the verification code to your email, check your spam or junk folder. Sometimes, emails may be mistakenly marked as spam.
Whitelist Our Domain:
If the email landed in your spam folder, mark it as "Not Spam" and whitelist our domain to ensure future emails are delivered to your inbox.
Resend the Code:
Wait for 2 minutes and then resend the verification code to your email or phone.
Contact Support:
If you still haven't received your code after following the above steps, contact our support team for further assistance at [email protected].
By following these troubleshooting steps, you can resolve most issues related to not receiving your login verification code.
I no longer have access to your original email or phone number.
If you no longer have access to the original email or phone number you used to access your Wave Connect account, you'll need to contact our support staff via chat or email at [email protected]. Please provide us with the original account details, the new account details, and any other relevant information to help us identify you.
Log in with the exact email you signed up with
Signing in with a different email address (for example your personal Gmail instead of your work email) does not open your account: it silently creates a brand-new, empty one. If you log in and your card or content seems to have vanished while your public card is still live, you are probably in a second account. Log out and sign back in with the original email. If you think you have two accounts, contact us and we will sort it out.
SMS code not arriving?
If you log in by phone number and the text message code does not arrive, use your account email to log in instead. SMS is not the only login method.