What Should I Do if My Order is Marked as Delivered, but Not Received?
If your order is marked as delivered but you have not received it, follow these recommended steps to resolve the issue effectively:
1. Verify the Delivery Location
Check your mailbox or delivery area: Ensure the package is not in your mailbox, at your doorstep, or in another designated delivery location in your residence.
Consult your concierge or building staff: If you live in an apartment or building with a concierge service, inquire whether they received the package on your behalf.
2. Investigate Further
If you cannot locate the package after verifying the above locations:
Contact support to initiate an investigation: Reach out to our customer support team and provide your order details along with any tracking numbers associated with the shipment .
3. Resolution for Missing or Undelivered Packages
If your parcel is still not located and further investigation does not resolve the issue:
Request a new shipment: We will resend your order to the original delivery address. A new tracking number will be provided once the new shipment is sent so that you can monitor its progress .
Additional Tips
Always double-check the shipping address entered during your order placement to minimize the risk of misdelivery.
If possible, use secure delivery options like requiring a signature on receipt or delivering to a location where someone will be available to retrieve it.
By following these steps, you can systematically address and resolve issues related to missing deliveries. Our team is always available to assist in ensuring you receive your order.