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Active vs. Inactive Users: What It Means

This article explains the difference between active and inactive users on your Wave for Teams or Enterprise dashboard.

George El-Hage avatar
Written by George El-Hage
Updated over 2 months ago

Active Users: These users have successfully logged into their accounts at least once. They have accessed the platform and may already be using its features.

Inactive Users: These users created an account but haven’t logged in yet. They might need a reminder or assistance to get started.

Tip: Since inactive users haven't accessed their accounts, a follow-up email can help. You can send them an onboarding email with clear steps to log in, explore key features, and get started easily.

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