1. Report the Issue via Chat
The fastest way to get assistance is through our in-app chat. Here’s how:
Select "Talk to a person" in the chat conversation.
Describe the issue in detail, including:
The exact steps you took before the error appeared.
The error message (if any) displayed on your screen.
A screenshot or screen recording (if possible) to help our team understand the issue better.
2. Contact Support via Email
If you prefer email, you can reach our support team at [email protected].
When sending an email, please include:
A clear description of the bug or error.
The steps you followed before the issue occurred.
Any error messages or codes displayed.
Screenshots or screen recordings (if available).
Why Providing Details Matters
The more details you provide, the faster we can identify and resolve the issue. By sharing the exact steps leading to the error, our team can replicate the problem and find a solution quickly.
We appreciate your patience and feedback as we work to improve your experience with Wave!